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Privacy Policy

WILLIAM STANDEN – PRIVACY POLICY

OVERVIEW

This website, www.williamstanden.com, is operated by tbk Creative for William Standen Company Inc. (hereinafter “William Standen”). Throughout this agreement, the terms “we”, “us” and “our” refer to tbk Creative. tbk Creative offers this website, including all information, tools and services available from this website to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated herein. tbk Creative and William Standen take your privacy seriously, and both parties strive to communicate exactly how your information is used by each respective company. Please carefully read the following Privacy Policy. In the event that you should have any questions or concerns, please do not hesitate to contact us.

Our online store is hosted on Shopify Inc. (hereinafter “Shopify”) and can be accessed at https://william-standen-co.myshopify.com. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. This Privacy Policy, our Refund Policy and Terms of Service apply equally to www.williamstanden.com and https://william-standen-co.myshopify.com.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing: With your permission, we may send you emails about our store, new products and other updates. If, at any time, you wish to unsubscribe from our email communications, please click “unsubscribe” on one of our email communications to you.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting your personal information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say “no.”

How do I withdraw my consent?

If, after you opt in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your personal information, at any time, by emailing us at info@williamstanden.com, or mailing us at: 812 Phillip Street, Sarnia ON, Canada, or else by clicking “unsubscribe” on any email communication.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our online store is hosted on Shopify and can be accessed at https://william-standen-co.myshopify.com. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Shopify collects their merchants’ customers’ names, email, shipping and billing addresses, payment details, company names, phone numbers, IP addresses, information about orders they initiate, information about the Shopify-supported merchant stores that they visit, and information about the devices and browsers they use.

Shopify uses this information to provide William Standen with the Shopify services, including supporting and processing orders, risk and fraud screening, authentication, and payments. Shopify also uses this information to improve their overall service offering.

If customers opt in to Shopify Pay, Shopify will store and use this information to pre-fill customer checkout information. Shopify additionally uses this information to help customize and improve the Shopify experience when customers visit a merchant store by presenting them with goods and services that are likely to be of interest.

Shopify uses some of the personal information customers provide to conduct some level of automated decision-making. Certain personal information (for example, IP addresses or payment information) is used to automatically block certain potentially fraudulent transactions for a short period of time.

Shopify uses cookies to improve your overall experience on their e-commerce platform. Cookies are used to recognize your device and provide you with personalized experience on the Shopify websites and services.

For a full review of Shopify’s privacy policy, please click here

How does Shopify keep your personal information secure?

Shopify follows industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to them. Shopify’s information security systems apply to people, processes and information technology systems on a risk-management basis.

Shopify performs annual audits to ensure that their handling of your credit card information aligns with industry guidelines. Shopify is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and the Shopify platform is audited annually by a third-party qualified security assessor.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which your personal information will be handled.

In particular, remember that certain providers may be located, or have facilities that are located, in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on “links” on our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally-accepted industry standards.

SECTION 7 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt out of cookies or not:

_session_id, unique token, sessional, Allows Tbk Creative to store information about your session (referrer, landing page, etc.).

_tbk Creative_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_tbk Creative_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 – AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or has merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or if you would simply like more information, please contact our Privacy Compliance Officer at info@williamstanden.com, or by mail or telephone at:

 

William Standen tbk Creative
Sarnia Design Studio

812 Phillip Street East

Sarnia, ON N7T 1Z6

1-877-337-7999

 

London Design Studio

102-4026 Meadowbrook Drive

London, ON N6L 1C9

1-877-337-7999

 

562 Wellington Street

London, ON N6A 3R5